Terms & Conditions

Quotation
Our free quotation will be prepared based upon communications between the client and the interior designer and is valid for 14 days only from the date of issue. Client is to agree with the quote in full as this will act as client’s order confirmation/deposit invoice. Client is required to check that all details are correct and notify us of any errors immediately.

Acceptance of Quote and Order Confirmation/Deposit Invoice
Although every effort is made by us to ensure recommended components are suitable, it is client’s responsibility to check with us that all details of client’s order are in accordance with your requirements. We do not accept returns of any description due to customer measurement error.

Client’s acceptance of quotation will be confirmed by payment of the deposit invoice. Payment in full is required prior to placing the order for client’s goods and service. Once the deposit has been paid, no cancellations will be accepted and the balance will remain due.

Payment Terms
Generally, 50% deposit will be required upon placing the order. Progressive payments may vary depending on the project scale and value. Final settlement of the balance is due prior to delivery and required within 7 days from the date of the invoice regardless of whether client instructs to delay delivery of the goods/service. If settlement does not take place within this time, we reserve the right to charge an interest fee at the rate of 5% upon the outstanding amount. Any amounts paid are non-refundable under any circumstances.

Delivery
Every effort will be made to deliver client’s goods/service on time. However, under no circumstances will refunds be given if delays beyond our control are incurred.

Exclusion Liability
Josh Thompson Interiors (JT Reno & Trading Sdn Bhd) excludes all liability and responsibility for any uninsured loss or damage that may result to you or a third party in connection with the supply and installation of goods/service.

Use of Information
All scheme designs generated by us remain the property of Josh Thompson Interiors (JT Reno & Trading Sdn Bhd). By allowing Josh Thompson Interiors (JT Reno & Trading Sdn Bhd) to photograph its project at client’s property/project location, client agress to allow Josh Thompson Interiors (JT Reno & Trading Sdn Bhd) to use the photographic image for promotional purposes. Client testimonials’ may be used by Josh Thompson Interiors (JT Reno & Trading Sdn Bhd) for promotional purposes.